VedeClub Shipping Policy

Last Updated: December 15, 2025

VedeClub (https://vedeclub.com) , operated by Devesam Technologies, is committed to delivering quality products efficiently and safely to customers across India. This Shipping Policy outlines our delivery procedures, timelines, insurance coverage, and processes for handling lost or damaged shipments.

Company Details:

  • Website Name: VedeClub / Vede Club

  • Company Name: Devesam Technologies

  • Registered Address: House No. 1008, Sector-1B, Near NSG Camp, Manesar, Gurugram, Haryana 122051

  • Customer Support Email: support@vedeclub.com

  • Customer Support Phone: +91 89200 74347

  • Website: https://vedeclub.com

1. Order Processing

All orders are processed within 24 working hours after we receive your complete order with full payment confirmation. Order confirmation emails containing order details and tracking information (once dispatched) will be sent to your registered email address and via SMS to your mobile number.

Processing excludes:

  • Weekends and public holidays

  • Orders with pending payment verification

  • Items out of stock

2. Shipping Coverage and Methods

Domestic Shipping (India)

VedeClub ships to all areas across India using trusted third-party courier partners including Delhivery, BlueDart, DTDC, and India Post. We do not ship to P.O. boxes or military addresses.

Standard Shipping:

  • Free Shipping: Orders above ₹449

  • Paid Shipping: Orders below ₹449 (calculated at checkout)

  • Delivery Timeline: 2-30 days depending on area, distance, and courier partner

  • Coverage: All India including metro cities, Tier-1, Tier-2, and Tier-3 cities

Remote and Special Areas:
The following regions may have slightly higher shipping fees or extended delivery timelines:

  • Ladakh

  • Jammu & Kashmir

  • Andaman & Nicobar Islands

  • North-Eastern States (Assam, Meghalaya, Manipur, Mizoram, Nagaland, Tripura, Arunachal Pradesh, Sikkim)

  • Other remote/hilly areas as determined by courier partners

Shipping Fee Calculation

Actual shipping fees are calculated during checkout after you enter your delivery PIN code. Fees vary based on:

  • Delivery location and distance

  • Order weight and dimensions

  • Selected shipping method

  • Seasonal demand and courier availability

The final shipping cost will be clearly displayed before you complete your payment.

3. Delivery Timeline and Expectations

Expected Delivery: 2-30 days from the date of shipment

Delivery timelines vary based on:

  • Geographical location of delivery address

  • Distance from our fulfillment center

  • Courier partner’s operational capacity

  • Weather conditions and seasonal factors

  • Local holidays and festivals

Important: Delivery delays and scheduling are not within VedeClub’s control as we completely depend on third-party courier partners. While our aim is to deliver your order on time or before the expected delivery date, we cannot guarantee delivery timelines as they are subject to external factors beyond our control, including:

  • Courier partner delays

  • Weather and natural calamities

  • Traffic and road conditions

  • Government restrictions or lockdowns

  • Force majeure events

For more details about expected delivery on your specific order, you can:

  • Track your shipment on the delivery partner’s portal using your tracking number

  • Monitor delivery status on your VedeClub dashboard

  • Contact our customer support team at +91 89200 74347 or support@vedeclub.com

4. Order Tracking

Once your order is dispatched, you will receive:

  • Email notification with tracking number and courier details

  • SMS update with tracking link

  • WhatsApp message with delivery updates (if opted-in)

You can track your order in real-time by:

  1. Logging into your VedeClub account and checking “My Orders”

  2. Using the tracking number provided in your email/SMS on the courier partner’s portal

  3. Contacting customer support for manual tracking assistance

5. Shipping Insurance and Damage Protection

Complimentary Insurance Coverage

All orders include free shipping insurance up to ₹2,000 to protect against loss or damage during transit. This coverage is automatically applied and included in your order at no additional cost.

Coverage Details:

  • Insured Amount: Up to ₹2,000 per order

  • Coverage Type: Loss and damage during transit

  • Applicable to: All domestic shipments

Higher Value Orders:

For orders exceeding ₹2,000, you may opt for additional insurance at checkout. The available insurance options and premiums will be displayed during the payment process.

6. Damaged Shipment Procedure

What Constitutes Damage?

Damaged items include products with:

  • Physical damage to the item itself

  • Defects caused during transit

  • Broken, cracked, or non-functional components

  • Missing parts not caused by customer error

Reporting a Damaged Shipment

Timeline: You must report damaged items within 48 hours of receiving the shipment.

Required Documentation: To file a damage claim, you must provide both photo and complete unboxing video evidence:

  1. Photo Evidence:

    • Clear photos of external packaging showing damage

    • Photos of the damaged item

    • Photos showing the damage extent and affected components

    • Date stamp on photos (recommended)

  2. Video Evidence:

    • Complete unboxing video showing the item in its original sealed packaging

    • Video showing the unboxing process from start to finish

    • Clear view of the item condition during unboxing

    • Audio explanation of any damage observed

    • Video timestamp preferred

Note: Incomplete evidence (photos without video, or vice versa) will void the claim. Both photo and video evidence are mandatory.

How to File a Damage Claim

  1. Contact Us:

    • Email: support@vedeclub.com

    • Phone: +91 89200 74347

    • Include: Order ID, tracking number, and attach photos and video

  2. Provide Information:

    • Order number and date of purchase

    • Tracking number and delivery date

    • Description of damage

    • Photos and unboxing video

  3. VedeClub Response:

    • We will acknowledge your claim within 24 hours with a ticket number

    • Investigation period: 3-7 business days

    • Updates provided every 3 days

Damage Claim Resolution

Investigation Process:
Our team will verify the damage against original packaging standards and courier partner records.

Resolution Options (in order of priority):

  1. Free Replacement: The fastest resolution option

    • Replacement item shipped within 3 business days

    • Original shipping cost not charged

    • Fastest delivery to your address

  2. Refund: If replacement is unavailable

    • Full refund of product cost processed to original payment method

    • Refund processed within 7-10 business days

    • Original shipping charges may be deducted

  3. Partial Refund: For partially damaged items

    • Refund amount calculated proportionally to damage extent

    • Processed after inspection and assessment

    • Processed within 7-10 business days

Timeline: Damage claims are typically resolved within 3-7 business days from submission.

7. Lost Shipment Procedure

What Constitutes a Lost Shipment?

A shipment is considered lost if:

  • It is not delivered within 30 days of dispatch

  • Tracking shows “out for delivery” but item never arrives

  • Tracking shows no updates for 7+ consecutive days

  • Courier confirms the shipment cannot be located

Reporting a Lost Shipment

Timeline: Report lost shipments within 48 hours of the expected delivery date.

Required Information:

  • Order ID and order date

  • Tracking number

  • Expected delivery date

  • Proof of delivery attempts (if any)

How to File a Lost Shipment Claim

  1. Contact Us:

  2. Provide Details:

    • Complete order information

    • Tracking number and status

    • Expected vs. actual delivery dates

    • Any communication from courier partner

  3. Claim Investigation:

    • VedeClub initiates courier tracer within 24 hours

    • Investigation period: 7-10 business days for domestic shipments

    • GPS and tracking data reviewed

    • Courier partner contacted for status updates

    • You receive updates every 3-5 business days

Lost Shipment Resolution

After Investigation (7-10 business days):

  1. Item Located: If found, it will be delivered without additional cost to you

  2. Item Not Located:

    • Full Refund Option: Complete refund of product cost to original payment method

    • Replacement Option: Free replacement item shipped via expedited delivery

    • Timeline: Resolution within 7-10 business days of investigation completion

For International Courier Partners:

  • Investigation timelines may extend to 15-21 business days

  • Additional customs and border documentation may be required

8. Special Conditions and Exclusions

Shipping Insurance Does NOT Cover:

  • Orders with incomplete or missing delivery address

  • Refusal to accept delivery without valid reason

  • Damage due to customer mishandling post-delivery

  • Damage to items as a result of non-compliance with product care instructions

  • Orders with zero tracking updates beyond 30 days without courier response

Non-Refundable Shipping Scenarios:

  • Successful delivery to the correct address (as per customer’s order)

  • Customer-initiated returns without damage

  • Orders delivered to an address different from registered address per customer request

9. Force Majeure and External Factors

Delivery delays caused by circumstances beyond our control include:

  • Natural disasters (earthquakes, floods, cyclones)

  • Extreme weather conditions

  • Government-imposed lockdowns or restrictions

  • Courier partner strikes or operational shutdowns

  • Road closures or traffic accidents

  • Pandemics or health emergencies

  • Wars, civil unrest, or security threats

In such cases:

  • VedeClub is not liable for delivery delays

  • We will notify you via email and SMS of the situation

  • Expected delivery will be extended or revised

  • No refund issued for delays, but replacement can be offered post-crisis resolution

10. Customer Responsibilities

To ensure smooth delivery and avoid shipping issues, customers must:

  1. Provide Accurate Address:

    • Enter complete, correct delivery address

    • Include apartment/flat number, building name, and landmarks

    • Provide valid PIN code

    • Avoid P.O. boxes or incomplete addresses

  2. Monitor Order Status:

    • Check tracking information regularly

    • Accept delivery when parcel arrives

    • Inspect package before accepting (if possible with courier)

  3. Timely Claim Filing:

    • Report damages or losses within 48 hours

    • Provide complete photo and video evidence

    • Respond to support team inquiries promptly

  4. Keep Evidence Safe:

    • Retain packaging and product until claim is resolved

    • Keep photos and videos organized with timestamps

    • Do not dispose of items until claim approval

11. Contact Us

For any shipping-related queries, lost packages, damaged items, or to track your order:

Email: support@vedeclub.com
Phone: +91 89200 74347
Website: https://vedeclub.com
Address: House No. 1008, Sector-1B, Near NSG Camp, Manesar, Gurugram, Haryana 122051

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST (Excluding public holidays)

12. Policy Updates

VedeClub reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to the website. Customers are advised to review this policy periodically for updates.

Last Updated: December 15, 2025
Next Review: June 15, 2026

By placing an order on VedeClub, you agree to abide by this Shipping Policy in its entirety.